Streamlining HR across SAP SuccessFactors and HCM for 14+ countries.

USE CASE – INTEGRTR HR Productivity Suite for SAP SuccessFactors

"INTEGRTR helped us connect our hybrid system landscape with SAP SuccessFactors and SAP HCM. We were able to scale our digital HR operations without having to learn numerous transactions and technical system terminology. With Assist and Monitor, our team always stays on top of daily integration runs, follow-up tasks, and reporting. A seamless experience with many additional features. Highly recommended."

Jonas Zichtl-Popko, Head of Employee Core Solutions, UNIQA

UNIQA is one of the leading insurance groups in Central and Eastern Europe. Headquartered in Vienna, Austria, the company serves around 17 million customers across more than 14 countries. With over 200 years of history, UNIQA offers a broad portfolio of health, life, and property insurance solutions.

• Industry: Insurance
• Company size: 21,000+ employees
• Company headquarters: Vienna, Austria
• Target market: Europe

Challenges

HR organizations are under increasing pressure to improve operational efficiency while delivering an exceptional employee experience.

UNIQA faced several challenges:

• Operating a complex hybrid HR landscape consisting of SAP SuccessFactors, SAP HCM, and additional backend systems.
• Balancing strategic HR initiatives such as talent retention, workforce well-being, and diversity with day-to-day operational demands.
• Limited visibility into integration failures, creating risks for payroll, onboarding, and compliance-related processes.
• Dependence on technical system knowledge, SAP transactions, and fragmented workflows.
• Manual monitoring and resolution of HR process issues, resulting in delays and inefficiencies.

Solution

• Products: INTEGRTR.Monitor, INTEGRTR.Assist, INTEGRTR.Tasks
• Integration: SAP SuccessFactors, SAP HCM, and additional backend systems
• Unified user experience: A browser-based extension provides HR users with a single, intuitive interface across SAP SuccessFactors and SAP HCM.
• Operational transparency: INTEGRTR.Monitor enables real-time monitoring of integrations and business processes, helping teams identify and resolve issues proactively.
• HR process automation: INTEGRTR.Assist and INTEGRTR.Tasks automate HR transactions and operational activities, reducing dependency on technical SAP expertise.
• Compliance-ready operations: GDPR-aware logging and traceability support secure and compliant HR processes.

Business Impact

• 30% improvement in end-to-end HR process efficiency: Streamlined workflows and automated activities accelerated business processes across the HR organization.
• 2.5× increase in operational productivity: HR teams achieved significantly higher productivity compared to manual processing with Excel spreadsheets and CSV files.
• 40% faster onboarding of new processes: New HR processes and workflows could be adopted and operationalized more quickly.
• Improved visibility: Real-time monitoring increased transparency across integrations and reduced the impact of process disruptions.
• Simplified operations: HR users can work efficiently without requiring deep knowledge of SAP transactions or technical terminology.

Outcome

Today, UNIQA benefits from automated HR operations and real-time monitoring across its hybrid SAP landscape.

The INTEGRTR HR Productivity Suite provides a unified layer for processing, monitoring, and resolving HR transactions across SAP SuccessFactors and SAP HCM.

The solution improves operational efficiency, simplifies complex workflows, reduces reliance on technical expertise, and delivers a modern, user-friendly experience for HR teams across more than 14 countries.

Disclaimer: SAP, SAP BTP, SuccessFactors, Employee Central and SAP Integration Suite are registered trademarks of SAP SE.