{"id":8835,"date":"2022-12-19T15:49:01","date_gmt":"2022-12-19T10:19:01","guid":{"rendered":"https:\/\/integrtr.com\/?p=8835"},"modified":"2023-08-22T14:06:52","modified_gmt":"2023-08-22T08:36:52","slug":"dienstleistungsverstandnis-teil-4","status":"publish","type":"post","link":"https:\/\/integrtr.com\/de\/understanding-servicenow-part-4\/","title":{"rendered":"ServiceNow verstehen Teil 4: Ein weihnachtliches Fest"},"content":{"rendered":"\n

Hello to all ServiceNow enthusiasts! Welcome back to the fourth and final part of the Understanding ServiceNow<\/strong><\/em> blog series. It\u2019s the end of the year, and Christmas is right around the corner. In this holiday spirit, let\u2019s rejoice with some ornamental lights, a dark green tree, some red home decor and a little ServiceNow learnings by the side 😊<\/p>\n\n\n\n

If you haven\u2019t read the previous parts of this blog series, find them here:<\/p>\n\n\n\n

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  1. Understanding ServiceNow Part 1 : SNow-Fall<\/em><\/strong> : https:\/\/integrtr.com\/understanding-servicenow-part-1\/<\/a><\/li>\n\n\n\n
  2. Understanding ServiceNow Part 2 : The SNow-man\u2019s Pumpkin<\/em><\/strong> : https:\/\/integrtr.com\/understanding-servicenow-part-2\/<\/a><\/li>\n\n\n\n
  3. Understanding ServiceNow Part 3 : Let it SNow<\/em><\/strong> : https:\/\/integrtr.com\/understanding-servicenow-part-3\/<\/a><\/li>\n<\/ol>\n\n\n\n
    <\/div>\n\n\n\n
    <\/div>\n\n\n\n

    In this blog, we will be discussing ServiceNow\u2019s position in the marketplace and how it connects with other third-party solutions. More precisely, we will be looking at how ServiceNow and SAP SuccessFactors<\/strong> could work together. By the end of this blog you will be able to:<\/p>\n\n\n\n

      \n
    • Generate an X.509 Certificate<\/strong><\/em> on SuccessFactors<\/li>\n\n\n\n
    • Design and use the Action Designer<\/strong><\/em> on ServiceNow<\/li>\n\n\n\n
    • Establish OAuth 2.0<\/strong><\/em> authentication on ServiceNow<\/li>\n\n\n\n
    • Load records into an Import Set<\/strong><\/em> with the help of a Data Source<\/strong><\/em><\/li>\n<\/ul>\n\n\n\n

      Without further ado, let\u2019s get started!<\/p>\n\n\n\n

      <\/div>\n\n\n\n

      Third-party Options<\/h2>\n\n\n\n

      There are different ways of connecting any third-party software to ServiceNow. As discussed in the previous parts of this blog series, you can do so with the help of REST messages<\/em>, installed spokes<\/em>, and actions offered by Flow Designer<\/em>. Additionally, you can also build your own custom REST request to make any outbound HTTP calls.<\/p>\n\n\n\n

      \"\"
      Third Party Actions available from Flow Designer<\/figcaption><\/figure>\n\n\n\n

      SuccessFactors Spoke<\/h2>\n\n\n\n

      With the help of the SuccessFactors Spoke<\/strong><\/em>, you can manage some of your entities and data present in your SuccessFactors system. Some of the actions available under this spoke include retrieving worker profiles, todos, locations.<\/p>\n\n\n\n

      As of the December 2022 release, you can fetch up to 500 records in full load using this Spoke.<\/p>\n\n\n\n

      The Spoke connects to your SuccessFactors system using Credentials and Connections<\/em> which should have the SuccessFactors user details in storage.<\/p>\n\n\n\n

      Action Designer<\/h2>\n\n\n\n

      With the help of the Action Designer,<\/em> you can automate a set of custom tasks. The action designer reduces the complexity of a flow designer by adding in some amount of modularity. These actions are reusable across multiple flows.<\/p>\n\n\n\n

      \"\"
      Action Designer Components<\/figcaption><\/figure>\n\n\n\n

      Action executions<\/h2>\n\n\n\n
      <\/div>\n\n\n\n

      The action execution details give you a detailed log of the data that the action was able to fetch.<\/p>\n\n\n\n

      If your output is saved as an attachment, it would be available in the Context Record<\/em> as an attachment.<\/p>\n\n\n\n

      If the error value is zero, and we are able to achieve a payload then our REST request has been a success.<\/p>\n\n\n\n

      \"\"
      An example of the Action Execution Details window<\/figcaption><\/figure>\n\n\n\n

      SuccessFactors to ServiceNow Scenario | Hands-on<\/h2>\n\n\n\n

      For this scenario, we will be querying the personal information details of a few employees from SuccessFactors using the PerPerson<\/strong> entity.<\/p>\n\n\n\n

      Step 1: OAuth 2.0 SAML Bearer Certificate on SuccessFactors<\/h4>\n\n\n\n

      Before we get started with configuring our ServiceNow configuration, we must generate our X.509 Certificate<\/em> from SuccessFactors. For this, navigate to the transaction Manage OAuth2 Client Applications<\/strong> and click on Register a new client application<\/strong><\/em>. You should get the following screen:<\/p>\n\n\n\n

      \"\"
      Manage OAuth2 Client Applications template on SuccessFactors<\/figcaption><\/figure>\n\n\n\n

      Here, configure the OAuth Client Application as follows:<\/p>\n\n\n\n

      <\/div>\n\n\n\n

      Company<\/strong> : Your SuccessFactors company id<\/em><\/p>\n\n\n\n

      <\/div>\n\n\n\n

      Application name<\/strong> : Enter your application name<\/em><\/p>\n\n\n\n

      <\/div>\n\n\n\n

      Description<\/strong> : Add a short description in this section<\/em><\/p>\n\n\n\n

      <\/div>\n\n\n\n

      Application URL<\/strong> : Add your ServiceNow instance URL<\/em><\/p>\n\n\n\n

      <\/div>\n\n\n\n
       💡 Note : If you would want only certain users to make use of this certificate you can add the User IDs and bind it to only those users.<\/pre>\n\n\n\n
      Click on Generate X.509 Certificate<\/strong>. Once the certificate is generated, make sure you download it.<\/p>\n\n\n\n
      In the certificate, we will be making use of the private key which is within the tags of BEGIN ENCRYPTED PRIVATE KEY and END ENCRYPTED PRIVATE KEY.<\/p>\n\n\n\n
      \"\"
      X.509 Certificate contents<\/figcaption><\/figure>\n\n\n\n
      This would come in use in the upcoming steps.<\/p>\n\n\n\n
      Next, click on the Register<\/strong> button.<\/p>\n\n\n\n
      Now, you would see a new field called as the API Key<\/strong><\/em> would be available right above the Application URL. Make a note of this key as it will be used in the upcoming steps.<\/p>\n\n\n\n
      Step 2: REST Action Steps<\/h4>\n\n\n\n
      Go to Flow Designer<\/em>. In the Actions<\/em> tab, click on the New button to create a new action.<\/p>\n\n\n\n
      \"\"
      Create a new Action in the Flow Designer Action tab<\/figcaption><\/figure>\n\n\n\n
      Add the action name as \u201cFetch PerPerson Data from SuccessFactors\u201d and add in a short description and click Submit.<\/p>\n\n\n\n
      After creating a new action, we want to create a REST step<\/em>.<\/p>\n\n\n\n
      Under the Action Outline panel<\/em>, click on the \u2018+\u2019 button and select the REST<\/em> option.<\/p>\n\n\n\n
      \"\"
      \u201cAdd a new step\u201d Button in Action Outline<\/figcaption><\/figure>\n\n\n\n
      \"\"
      REST step<\/figcaption><\/figure>\n\n\n\n
      You should get a REST Step that should look something like this.<\/p>\n\n\n\n
      \"\"
      REST Step details<\/figcaption><\/figure>\n\n\n\n
      We want to establish OAuth 2.0 connection with SuccessFactors. For that purpose, we will have to perform 3 REST Steps:<\/p>\n\n\n\n
        \n
      1. Get SAML Assertion<\/li>\n\n\n\n
      2. Generate User Token<\/li>\n\n\n\n
      3. Validate Bearer Token<\/li>\n<\/ol>\n\n\n\n
        Let\u2019s create and configure each of them now.<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        1. Get SAML Assertion<\/h5>\n\n\n\n
        The first step to establishing OAuth 2.0 with SuccessFactors is getting the SAML Assertion<\/em> from SuccessFactors. In this step, make sure that you have the user id<\/em> which was bounded to the X.509 Certificate<\/em> in your SuccessFactors system.<\/p>\n\n\n\n
        In the Connection details<\/strong> of this REST step<\/em>, add in the following values:<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Connection :<\/strong> Define Connection Inline<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Base URL :<\/strong> https:\/\/{server}.{sf}.eu\/oauth\/idp<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Under Request details<\/strong>, add in the following fields:<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Build request :<\/strong> Manually<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        HTTP Method :<\/strong> POST<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Under Request Content<\/strong>, add in the following fields:<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Request Type:<\/strong> Form URL-Encoded<\/p>\n\n\n\n
        Name<\/th>Value<\/th><\/tr><\/thead>
        client_id<\/td>Add the API Key (as noted in step 1)<\/td><\/tr>
        user_id<\/td>user id (as bound in step 1)<\/td><\/tr>
        token_url<\/td>https:\/\/{server}.{sf}.eu\/oauth\/token<\/td><\/tr>
        private_key<\/td>X.509 Certificate private key (as obtained in step 1)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
        2. Generate User Token<\/h5>\n\n\n\n
        Next, we will add another REST Step<\/em>, consecutively after our Get SAML Assertion<\/em> step using the same \u201c+\u201d button and REST step<\/em> option. In this REST step, we will be making use of the assertion obtained from the previous step in order to get our access token. To do this, we will have to drag and drop the Response Body<\/em> data pill of our previous step.<\/p>\n\n\n\n
        In the Connection details<\/strong> of this REST step<\/em>, add in the following values:<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Connection :<\/strong> Define Connection Inline<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Base URL :<\/strong> https:\/\/{server}.{sf}.eu\/oauth\/token<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Under Request details<\/strong>, add in the following fields:<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Build request :<\/strong> Manually<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        HTTP Method :<\/strong> POST<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Under Request Content<\/strong>, add in the following fields:<\/p>\n\n\n\n
        <\/div>\n\n\n\n
        Request Type:<\/strong> Form URL-Encoded<\/p>\n\n\n\n
        Name<\/th>Value<\/th><\/tr><\/thead>
        company_id<\/td>Add the Company ID of your SuccessFactors system<\/td><\/tr>
        client_id<\/td>Add the API Key (as noted in step 1)<\/td><\/tr>
        grant_type<\/td>urn:ietf:params:oauth:grant-type:saml2-bearer<\/td><\/tr>
        assertion<\/td>Response body data pill of \u201cGet SAML Assertion\u201d REST Step from Data panel<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n